
Education professional with over 15 years of experience in performing design, development and advising tasks such as designing digital educational objects, developing content for instructional purposes, analyzing customer needs and advising on course design and on incorporating education technologies to achieve teaching goals;
Strong focus on a customer/learner focused support and as a result received four service recognition awards for exceeding expectations in customer service and 5/5 on instructor evaluations by faculty;
Proficient in the design and video Adobe Creative Cloud suite apps, Microsoft applications, Learning Management Systems (Canvas and Brightspace) and education technologies (including Zoom, TechSmith Camtasia/Snagit, and Articulate 360).
My ResumeManages a team of 15 part-time technical support assistants (TSAs) who support the faculty with the LMS, education technology, and online and asynchronous course delivery in accessible formats;
Developed onboarding, training modules, resources and process checklists for TSA team to support instructors through the LMS with a focus on Accessibility and Universal Design for Learning (UDL);
Collaborated with Learning Director to develop an Accessibility Support Assistant (ASA) team and program to support the implementation of accessible design in course content and resources;
Analyzes needs of the faculty and recommending technologies to support teaching and learning goals;
Review existing online courses and provide best practice recommendations for online course design;
Contribute recommendations for implementing education technologies into online courses;
Provide advice and assist with developing learning deliverables in various engaging formats;
Utilize authoring tools, including Teachable and Genially, to build eLearning courses;
Apply creative design to training materials (e.g., workbooks) and design presentation decks in PowerPoint;
Upload and configure e-learning content into learning management system;
Provides ongoing support to staff and faculty in the adaptation of course content in the LearningManagement System (LMS) including developing and organizing content, implementation of learningactivities with recommendations of UDL principles, and incorporation of education technology tools;
Analyze faculty members’ instructional needs and challenges and advises on course design to supportlearner needs, assists them in developing and implementing learner supported instructional and assessmentstrategies; received four recognition awards for championing strong customer service;
Collaborates with Education Technology team to execute and facilitate training workshops anddocumentation, ensuring content is clear, relevant and current;
Assists the Engineering community with planning, storyboarding, and developing asynchronous videocontent and eLearning content in accordance with best design principles for multimedia and onlinelearning, including tablet captures, screencasts, full production videos and e-Learning modules;
Works with Education Technology Office supervisor to deliver effective and efficient LMS supportstrategies through ServiceNow, phone, one-on-one and small group sessions using webinar tools.
Designed and developed 12 week lab curriculum and instructional tutorials for Introduction to DigitalMedia, a mandatory course for all RTA undergraduate students;
Planned and delivered course instruction including presentation of lab activities and projects based uponsyllabus, goals, and learning objectives;
Cultivated an inclusive classroom environment conducive to learning by utilizing inclusive teachingpractices, active learning strategies and provided learning experiences using a variety of methods; received5/5 on faculty evaluations for every year of teaching;
Providing direction, guidance and support for students in planning and creating their course projects;
Administer, grade, and provide feedback on course assignments to assess achievement of course objectives;
Evaluates and tracks student success throughout term to ensure course and teaching effectiveness.
Provided computer and software technical support for students and faculty during class and mediaproduction activities, including the creation of supporting documents (tutorials, guides) and materials;
Coordinated the technical needs of students based on curriculum requirements;
Maintained and moderated information on LMSs (Blackboard and Brightspace);